Nothing seems to work so the user is on the web version of Outlook.Īfter speaking with a T3 buddy of mine, he thinks it has to do with Basic Authentication Opens a new window however, I am not sure if that is applicable to this case since they are using O365. Out of desperation tried this too Opens a new window Selected Diag: Outlook keeps asking for my password Followed steps here Opens a new window Updating Windows (which resulted in a very fun hour of silence between myself and the client) I've tried changing the user password and pasting it in, same result so it is not end-user error.Ĭlearing cached credentials in Credential Manager Upon opening Outlook they are greeted by the Windows Security, Microsoft Outlook, prompt with "Connecting to: and asking for email and password.Īfter inputting the credentials it will immediately pop back up.Īccessing Outlook via web browser works fine. ![]() One in particular is using Outlook via Office 365 and having a spot of trouble. Several clients are unable to log into their Outlook app.
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